Shipping policy

Profount Shipping Policy

Last Updated: May 26, 2025

At Profount, we are committed to ensuring that your custom sportswear and gear are delivered securely and on time. This Shipping Policy outlines all the important details regarding how we handle shipping for domestic (UK) and international orders, estimated delivery times, shipping fees, tracking, and more.

Order Processing Times

• Custom Orders:

  Custom-designed teamwear (jerseys, tracksuits, etc.) typically takes 10–14 business days to produce after final design approval and payment confirmation.

• Standard Products (e.g., Ball, Accessories):

  Orders are usually dispatched within 1–3 business days if in stock.

• Orders placed on weekends or public holidays will be processed the next business day.

 

Shipping Rates

• UK Orders:

   

  • Free standard shipping on all orders over £300

  • Flat rate of £5.95 for orders under £300

   

• International Orders:

   

  • Rates vary depending on weight, size, and location. Exact fees will be calculated at checkout.

   

 

Bulk/Team Orders: Shipping fees for bulk orders are calculated based on package size and delivery destination. You will be informed during the order confirmation stage.

Tracking Your Order

Once your order is dispatched, you will receive a shipping confirmation email with a tracking number and courier details. You can track your shipment directly through the courier’s website.

International shipments may be subject to customs duties, import taxes, or other local charges imposed by the destination country. These fees are not included in your order total and are the buyer’s responsibility.

We are not responsible for delays caused by customs clearance or issues with import documentation.

Failed Deliveries & Returned Packages

If a delivery attempt fails due to:

• Incorrect or incomplete address provided by the customer

• Unavailability to receive the package

• Failure to clear customs (international orders)

…the package may be returned to us. In such cases:

• You will be notified.

• Additional charges may apply for redelivery.

Split Shipments

If your order contains both custom items and ready-to-ship items, we may split the delivery into multiple shipments to ensure faster delivery. You will be informed accordingly and provided with separate tracking numbers.

Questions or Help with Shipping

If you have any concerns about your order, shipping status, or delivery timeline, feel free to reach out to us:

📧 Email: Profount@protonmail.com

📍 Address: 1 Hanworth Road, Hounslow, ENG, TW3 1TR, United Kingdom