Refund policy
Profount Refund & Replacement Policy
At Profount, we stand behind the quality of our products and the experience we provide to every club, team, and customer. Because most of our items are custom-made, our policies are designed to be fair, transparent, and aligned with industry standards.
Custom Products – Replacement Only
Custom teamwear is produced specifically for your order. Because of this:
We do not offer refunds on custom products.
However, if there is any manufacturing fault or quality issue, we will replace the item free of charge, with Profount covering all associated costs.
Profount will replace your custom item if:
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The product arrives with a manufacturing defect.
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The wrong item was shipped.
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The color differs significantly from what was displayed (example: you ordered green but received red).
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The construction is incorrect (wrong pattern, wrong panel style, incorrect customization placement, etc.).
Color Disclaimer
Minor color variations are normal due to screen calibrations and printing processes.
A small shade variation is not considered a fault.
A major color mismatch is considered a replacement case.
What Profount Covers in Replacement Cases
If your issue is approved, Profount will cover:
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Production cost
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Shipping cost
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Return shipping (if required)
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Any additional fees related to the replacement
You pay nothing during a valid replacement claim.
How to File a Replacement Request
To request a replacement, email us at:
sales@profount.co.uk
Subject: Faulty Product – File for Replacement
Please include:
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Order number
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Clear photos of the issue
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A short description of what went wrong
Once submitted:
Step 1: Initial Review (1–3 business days)
We will assess the images and confirm if the item qualifies for replacement.
Step 2: Return (If Needed)
You may be asked to send the item to our inspection address:
Profount Ltd
Unit 1, 73 Hanworth Road
Hounslow, England, TW3 1TT, UK
(Return shipping is covered by Profount for approved cases.)
Step 3: Profount Inspection
Our team will evaluate the issue internally and document it with images.
Step 4: Resolution & Replacement
Once approved, we will reproduce and ship a new product.
Replacement timeline: 2–3 weeks.
Non-Returnable Items
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Custom products (no refunds)
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Items without manufacturing issues
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Items worn, washed, or damaged after use
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Final-sale items
Damaged or Incorrect Orders
If your order arrives damaged or incorrect, contact us within 7 days so we can make it right immediately.
EU 14-Day Cooling Off (Non-Custom Products Only)
If the product is not custom, EU customers may return within 14 days in unused condition.