Profount Refund & Replacement Policy

 

At Profount, we stand behind the quality of our products and the experience we provide to every club, team, and customer. Because most of our items are custom-made, our policies are designed to be fair, transparent, and aligned with industry standards.

 

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Custom Products – Replacement Only

 

Custom teamwear is produced specifically for your order. Because of this:

 

We do not offer refunds on custom products.

 

However, if there is any manufacturing fault or quality issue, we will replace the item free of charge, with Profount covering all associated costs.

 

Profount will replace your custom item if:

 

 

• The product arrives with a manufacturing defect.

• The wrong item was shipped.

• The color differs significantly from what was displayed (example: you ordered green but received red).

• The construction is incorrect (wrong pattern, wrong panel style, incorrect customization placement, etc.).

 

 

Color Disclaimer

 

Minor color variations are normal due to screen calibrations and printing processes.

A small shade variation is not considered a fault.

A major color mismatch is considered a replacement case.

 

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What Profount Covers in Replacement Cases

 

If your issue is approved, Profount will cover:

 

• Production cost

• Shipping cost

• Return shipping (if required)

• Any additional fees related to the replacement

 

You pay nothing during a valid replacement claim.

 

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How to File a Replacement Request

 

To request a replacement, email us at:

 

sales@profount.co.uk

 

Subject: Faulty Product – File for Replacement

Please include:

 

1. Order number

2. Clear photos of the issue

3. A short description of what went wrong

 

Once submitted:

 

Step 1: Initial Review (1–3 business days)

 

We will assess the images and confirm if the item qualifies for replacement.

 

Step 2: Return (If Needed)

 

You may be asked to send the item to our inspection address:

Profount Ltd

Unit 1, 73 Hanworth Road

Hounslow, England, TW3 1TT, UK

(Return shipping is covered by Profount for approved cases.)

 

Step 3: Profount Inspection

 

Our team will evaluate the issue internally and document it with images.

 

Step 4: Resolution & Replacement

 

Once approved, we will reproduce and ship a new product.

Replacement timeline: 2–3 weeks.

 

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Non-Returnable Items

 

 

• Custom products (no refunds)

• Items without manufacturing issues

• Items worn, washed, or damaged after use

• Final-sale items

 

 

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Damaged or Incorrect Orders

 

If your order arrives damaged or incorrect, contact us within 7 days so we can make it right immediately.

 

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EU 14-Day Cooling Off (Non-Custom Products Only)

 

If the product is not custom, EU customers may return within 14 days in unused condition.